Thoughts Over the Wire

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How to Connect Clinicians with Better Patient Data at your LTC home

Stop for a moment and put yourself in the shoes of a clinician working at a traditional long-term care (LTC) facility...

If you work in a LTC facility, you’ll know that these homes are where many elderly people in our communities receive care. 

You’ll also know that residents of these facilities often require complex medical care and, in some cases, simultaneous treatment for multiple conditions. 

Most importantly, you’ll understand that providing coordinated care in these facilities can be fraught with challenges when it comes to accessing health information records electronically. For instance, LTC homes typically lack easy access to advanced medical technology, such as on-site laboratory testing and diagnostic imaging, meaning services are often referred out to external health organizations. As a result, reports are usually returned to the LTC home by fax. To further complicate the issue, various electronic medical record (EMR) systems and health information repositories traditionally require clinicians to log-in separately and they often don’t share information contextually across databases, leading to a poor user experience, increased typos and data entry errors, and increased risk of non-compliance with privacy laws.

Now, take a step back and imagine what it would be like if this friction was removed...

Imagine a single sign-on (SSO) solution that connects patient information systems in a manner that supports clinician's workflows. 

Imagine greater access to residents’ health information in real-time and easier access to labs, diagnostics, discharge summaries and drug data.

Finally, imagine improved privacy and non-authorized prevention controls. It would make quite a difference, wouldn’t it?

That’s what ThoughtWire was able to achieve for LTC homes in Ontario.

Working in partnership with PointClickCare (PCC), ThoughtWire leveraged Robotic Process Automation (RPA) and Augmented Intelligence (AI) to seamlessly integrate the PCC EMR with several other systems in Ontario, while also enhancing privacy controls.

The result? A solution that provides clinicians in LTC homes with simple, direct access to real-time patient data and contextual information. 

The benefits? Greater patient data visibility, enhanced clinician user experience, and improved patient outcomes.

To date, the solution -- known as LTC eConnect -- has been rolled out to 250+ LTC homes in Ontario, meaning over 3,400 authorized users can now easily access residents’ health information to support care delivery. This represents nearly half of the LTC homes in Ontario. 

See how ThoughtWire did it and learn more about the technology behind it by downloading our full case study.

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