--- title: TW Internship Experience - Customer Success, Product Management, and Business Operations Team description: Every term, ThoughtWire has the pleasure of welcoming a new batch of interns. These past few months, we welcomed students from the University of Waterloo, Wilfrid Laurier University, and Seneca College. Being able to work with these students and gain their valuable perspectives on projects, is an equally rewarding experience. image: https://blog.thoughtwire.com/hubfs/students%20group%20working%20on%20school%20%20project%20%20together%20at%20modern%20university%2c%20top%20view%20teamwork%20business%20concept.jpeg --- [![ThoughtWire](https://blog.thoughtwire.com/hs-fs/hubfs/Asset-19/ThoughtWire.png?width=585&name=ThoughtWire.png "ThoughtWire")](https://www.thoughtwire.com/) - [Smart Hospitals](https://thoughtwire.com/smart-hospital-products/) - [Smart Buildings](https://thoughtwire.com/smart-building-products/) - [Technology](https://thoughtwire.com/technology/) - [About](https://thoughtwire.com/about/) - [Resources](https://www.thoughtwire.com/smart-built-environment-resource/) - [Smart Resources](https://www.thoughtwire.com/smart-built-environment-resource/) - [Blog](https://blog.thoughtwire.com) - [News Center](https://blog.thoughtwire.com/news) - [Request a Demo](https://info.thoughtwire.com/demo) #### OverView Our HighIQ Smart Healthcare solution helps optimize the day-to-day lives of doctors, nurses, and clinicians at work. Find the right solution for your hospital. [Find Out More](https://www.thoughtwire.com/smart-hospital-products/) #### GET STARTED - ##### [Problems We Solve](https://www.thoughtwire.com/smart-hospital-solutions/problems-we-solve/) Solve your biggest challenges - ##### [Our Solutions](https://www.thoughtwire.com/smart-hospital-solutions/) Make your hospital smarter - ##### [Our Customers](https://www.thoughtwire.com/smart-hospital-solutions/customers/) Who we work with #### PRODUCTS - ##### [EarlyWarning](https://www.thoughtwire.com/smart-hospital-products/early-warning-application) Better predict patient deterioration - ##### [SynchronizedOps](https://www.thoughtwire.com/smart-hospital-products/synchronized-ops-application) Improve efficiency to reduce wait times - ##### [RapidResponse](https://www.thoughtwire.com/smart-hospital-products/rapid-response-application/) Respond to patients faster and better #### Overview Our HighIQ Smart Buildings solution empowers building owners and occupants to take control of their space. Find the right solution for your commercial building. [Find Out More](https://www.thoughtwire.com/smart-building-products/) #### GET STARTED - ##### [The Problems](https://www.thoughtwire.com/smart-building-solutions/problems-we-solve/) Solve your biggest challenges - ##### [Our Solutions](https://www.thoughtwire.com/smart-building-solutions/) Make your building smarter - ##### [Our Customers](https://www.thoughtwire.com/smart-building-solutions/customers/) Who we work with #### PRODUCTS - ##### [PrecisionHub](https://www.thoughtwire.com/smart-building-products/precision-hub/) Optimize building operations - ##### [@Work](https://www.thoughtwire.com/smart-building-products/at-work-application/) Improve tenant experience #### Overview Built using a super-fast graph database, our Digital Twin technology is at the heart of our applications. [Download e-book](https://info.thoughtwire.com/fp-opm-application-digital-twin-technology-ebook) #### GET STARTED - ##### [Overview](https://www.thoughtwire.com/technology) Connecting people and spaces for smarter built environments. - ##### [Digital Twin Technology](https://www.thoughtwire.com/technology/digital-twin/) What is a Digital Twin? - ##### [Core Services & Connectors](https://www.thoughtwire.com/technology/platform-services) The foundation for smart built environments #### OVERVIEW At ThoughtWire, we’re on a mission to create Smarter Spaces by using powerful Digital Twin Technology to bring Built Environments to life. [FIND OUT MORE](https://www.thoughtwire.com/about/) #### GET STARTED - ##### [Our Leadership](https://www.thoughtwire.com/about/leadership) Dedicated, focused and experienced executive - ##### [Careers](https://www.thoughtwire.com/about/careers/) You belong at Thoughtwire #### Find Out More - ##### [Ambiant Labs](https://www.thoughtwire.com/about/ambiant-labs) Making the art of possible come to life - ##### [News Center](https://blog.thoughtwire.com/news) Keep up with the latest ## [How Healthy and Resilient Is Your Building?](https://blog.thoughtwire.com/how-healthy-and-resilient-is-your-building) by [Christina Piruchta](https://blog.thoughtwire.com/author/christina-piruchta) on March 02, 2021 Top 3 Reasons Your Building’s Intelligence is Key to Your Safe Back-to-Work Strategy How would you feel if your building could assess sanitation and s\[...\] [Read more](https://blog.thoughtwire.com/how-healthy-and-resilient-is-your-building) ## [Poll Results: The Value Smart Buildings bring Occupants, Operators and Owners](https://blog.thoughtwire.com/value-of-smart-buildings-poll-results) by [Frans van Staden](https://blog.thoughtwire.com/author/frans-van-staden) on October 27, 2020 During our recent webinar, we asked our attendees a series of poll questions that cover three themes: 1. What makes a Building Smart, 2. The value a D\[...\] [Read more](https://blog.thoughtwire.com/value-of-smart-buildings-poll-results) ## [Expert Q&A: The Value Smart Buildings bring Occupants, Operators and Owners - Part 2](https://blog.thoughtwire.com/value-of-smart-buildings-part-2) by [ThoughtWire](https://blog.thoughtwire.com/author/thoughtwire) on October 12, 2020 Recently, we hosted a webinar with industry experts from Yorkland Controls, DB Engineering and Multiplex. Below is part two of two excerpts from our e\[...\] [Read more](https://blog.thoughtwire.com/value-of-smart-buildings-part-2) ## [Expert Q&A: The Value Smart Buildings bring Occupants, Operators and Owners - Part 1](https://blog.thoughtwire.com/value-of-smart-buildings-part-1) by [ThoughtWire](https://blog.thoughtwire.com/author/thoughtwire) on October 06, 2020 Recently, we hosted a webinar with industry experts from Yorkland Controls, DB Engineering and Multiplex. Below is part one of two excerpts from our e\[...\] [Read more](https://blog.thoughtwire.com/value-of-smart-buildings-part-1) ## [Evolution of the Real-Time Health System](https://blog.thoughtwire.com/evolution-of-the-real-time-health-system) by [Carly McLeod](https://blog.thoughtwire.com/author/carly-mcleod) on August 18, 2020 Health systems have evolved significantly with technology throughout the years, with each innovation aiming to reach a higher level of transformation,\[...\] [Read more](https://blog.thoughtwire.com/evolution-of-the-real-time-health-system) # Thoughts Over the Wire - [Events (24)](https://blog.thoughtwire.com/tag/events) - [Featured (68)](https://blog.thoughtwire.com/tag/featured) - [Smart Buildings (77)](https://blog.thoughtwire.com/tag/smart-buildings) - [Smart Hospitals (47)](https://blog.thoughtwire.com/tag/smart-hospitals) - [TW Team (31)](https://blog.thoughtwire.com/tag/tw-team) - [TWTurns10 (8)](https://blog.thoughtwire.com/tag/twturns10) [Back to Blog](https://blog.thoughtwire.com) # TW Internship Experience - Customer Success, Product Management, and Business Operations Team By [Christina Piruchta](https://blog.thoughtwire.com/author/christina-piruchta)26, Apr 2021 Every term, [ThoughtWire](https://www.thoughtwire.com/)has the pleasure of welcoming a new batch of interns. These past few months, we welcomed students from the [University of Waterloo](https://uwaterloo.ca/), [Wilfrid Laurier University](https://www.wlu.ca/future-students/undergraduate/?gclid=Cj0KCQjwyZmEBhCpARIsALIzmnKXpVIQ1-k88KKOeOyeHS5SBPY1F7QrRIjQlLaK1ZhP3m5l4zsSbsMaAhPfEALw_wcB), and [Seneca College](https://www.senecacollege.ca/home.html). Being able to work with these students and gain their valuable perspectives on projects, is an equally rewarding experience. For students, this helps them to gain first-hand experience in the working space, and allows for them to be treated as more than interns - but valuable members of their respective[teams](https://blog.thoughtwire.com/tag/tw-team). For ThoughtWire, this enables us to continue to attract great talent, and have fresher points of view; helping our teams to collaborate and produce the best work possible.  In the first part of this term’s internship series, we will be highlighting Matthew Balkaran, Customer Success intern, Aiman Shafiq, Product Analyst intern, and Jason Amri, Business Analyst intern. ![Screen Shot 2021-04-27 at 10.39.48 AM](https://blog.thoughtwire.com/hs-fs/hubfs/Screen%20Shot%202021-04-27%20at%2010.39.48%20AM.png?width=537&name=Screen%20Shot%202021-04-27%20at%2010.39.48%20AM.png) What are the top skills you’ve learned while working at ThoughtWire? Matthew: A mixture of time management and communication skills. There were many times where different tasks came in that had to be prioritized and timed accordingly. As for communication, this was often important in discussing troubleshooting and working on projects with other people! Aiman: The top skills I’ve worked on are: prioritization - as I have been splitting my duties between two teams (Data and Product), I really had to hone this skill when taking on new work or switching gears from one to the other. I also gained research skills from working on a ton of projects that required me to conduct external market research and document my findings.  Jason: During my term at ThoughtWire, I’ve learned how to thrive in uncertain and ambiguous business situations. I’ve learned new ways to present ideas, drive initiatives, and work with others to make an[impact](https://www.thoughtwire.com/technology/)! What was your favourite part of your job? Matthew: My favourite part of the job was working with all the different people here at ThoughtWire. This ranged from access setups to [collaborative](https://blog.thoughtwire.com/core-values-innovation-and-collaboration) projects - but in each case, everyone here was an absolute pleasure to work with. Aiman: My favourite part about my job were the people on my teams, they were always super friendly and helpful throughout my term. I really appreciated their support and greatly enjoyed working with them.  Jason: It’s been wonderful working with everyone on the Strategic Initiatives team and learning from them, both personally and professionally. Their insights and support have helped me develop immensely in the last four months. What were your favourite moments from your co-op term? Matthew: Some of my favourite moments from the term were opportunities to take on research initiatives. Having the chance to explore projects on new items/setups for pre-existing products was quite enjoyable. No two projects felt quite the same which also kept things feeling fresh. Aiman: One of my favourite moments was getting the chance to host a company wide Lunch and Learn on a tool I have been researching (for over a month) to enhance our product analytics! Jason: It’s always amazing to see your work have meaning. Whether that’s your slide deck being shown to a client company’s senior executives, your proposal successfully getting funded, or your research directly informing a major business decision. Those have been some of the most memorable experiences from my term. What advice would you give to future co-op students? Matthew: My advice would be to take advantage of all the opportunities available. There’s plenty of valuable experiences and knowledge to gain here but it all goes so fast. The term will come and go before you know so definitely make the most of your time here. Aiman: One piece of advice I would give to co-op students is to take initiative! Whether it being taking on a task you have no clue about or pitching an idea you think might work, don’t shy away from taking these steps as they’ll only benefit you and your skillset in the future.  Jason: Move forward, do good work, and stay positive! Focus on the tasks that “move the needle” the most, produce high-quality work always, and regardless of vicissitudes of business, keep your eye on the big picture. How do you as an intern feel that ThoughtWire approaches diversity, equity, and inclusion? Can you give an example of how your team made you feel a sense of inclusion, belonging, and equity? Matthew: From my experience, it feels like ThoughtWire has a very fair and [inclusive](https://blog.thoughtwire.com/how-a-diverse-team-can-help-to-elevate-creativity-and-innovation) work environment. For example, during my time here my team gave me meaningful projects/tasks to work on and kept me included in meetings and updated regarding the team’s work. It didn’t feel like I was just doing some random intern work that had no impact to the company, but more so that I was included as another member of the team. Aiman: I think ThoughtWire does a great job at being diverse, treats everyone with equality, [empathy](https://blog.thoughtwire.com/core-values-humility-empathy-community-part-2#:~:text=In%20our%20last%20blog%2C%20we,on%20our%20long%20term%20vision.), and makes them feel included. One thing I would like to highlight under equality is that no matter if you’re a junior, senior or an intern, your opinion matters and is heard, I have experienced this throughout my term here. Jason: ThoughtWire is working hard to understand and enable EDI within the organization, and I’m excited to see this captured as we develop an EDI policy. Strategic Initiatives has been a very inclusive and welcoming team! We thank Matthew, Aiman, and Jason for all of the hard work and success they achieved over the past few months! Looking for a place where you can also contribute, innovate and be inspired? We think you’ll love it here. [Check out ThoughtWire's career page](https://www.thoughtwire.com/about/careers/).   [Back to Blog](https://blog.thoughtwire.com) ### Schedule a Demo ## [![demo-cta](https://blog.thoughtwire.com/hs-fs/hubfs/demo-cta.png?width=250&name=demo-cta.png)](https://info.thoughtwire.com/demo) ### Make Your Hospital Smarter, Safer and more Efficient    **Download the Smart Hospital Digital Twin Brochure [![Revisable Version- ThoughtWire Smart Hospital Digital Twin Brochure_Page_1](https://blog.thoughtwire.com/hs-fs/hubfs/Revisable%20Version-%20ThoughtWire%20Smart%20Hospital%20Digital%20Twin%20Brochure_Page_1.jpg?width=259&name=Revisable%20Version-%20ThoughtWire%20Smart%20Hospital%20Digital%20Twin%20Brochure_Page_1.jpg)](https://info.thoughtwire.com/fp-smart-hospital-digital-twin-brochure)**   ### ThoughtWire + Schneider Electric Datasheet  [![Picture1](https://blog.thoughtwire.com/hs-fs/hubfs/Picture1.png?width=342&name=Picture1.png)](https://blog.thoughtwire.com/hubfs/Blog%202019/ThoughtWire_DataSheet.pdf)   ### AI & ML in Healthcare   ### How can AI improve Healthcare? ### Download our Brochure to learn how to Digitally Transform your Hospital [![unknown-1593107714506](https://blog.thoughtwire.com/hs-fs/hubfs/Rich%20Text%20Pasting/unknown-1593107714506.jpg?width=328&name=unknown-1593107714506.jpg)](https://info.thoughtwire.com/dp-smart-hospital-technology-opm-application-healthcare-brochure)   ### Subscribe Thoughts Over the Wire to receive the insights on Operations Performance Management (OPM) ### Read more of what you like. ## [2022 Spring Intern Experience](https://blog.thoughtwire.com/2022-spring-intern-experience) ## [TW Internship Experience: Winter 2022](https://blog.thoughtwire.com/tw-internship-experience-winter-2022) ## [International Women's Day 2022](https://blog.thoughtwire.com/international-womens-day-2022) ![newsletter_bg](https://cdn2.hubspot.net/hub/2432204/hubfs/99%20Template%20Pack/newsletter_bg.jpeg?t=1540381063743&width=2000&name=newsletter_bg.jpeg "newsletter_bg") ## Get all News Updates to your inbox. 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